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Core Topics and Key Issues for IT Operations Management, 2007
2 April 2007
 
Donna Scott  

The Gartner IT operations management research agenda for 2007 focuses on best practices and advice to help IT organizations mature their practices in the areas of people and organization, process, and technologies and architectures.




Price: US$495.00

Pages: 10






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Table of Contents

Contents
  • Analysis
    • 1.0 IT Operations Management and Gartner Research
    • 2.0 Core Research Topics for 2007
      • 2.1 Business Management of IT Operations
      • 2.2 ITIL and Other Process Frameworks
      • 2.3 Service-Level, Availability, Performance and Capacity Management
      • 2.4 Incident Management, Problem Management and Service Desk
      • 2.5 Inventory, Change Management, Configuration Management, Release Management and CMDBs
      • 2.6 RTI and Operations Architecture
    • 3.0 Key Issues




Document History:
 
Core Topics and Key Issues for IT Operations Management, 2008
15 April 2008
  
Core Topics and Key Issues for IT Operations Management, 2007
2 April 2007
  




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Resource Id: 503089