Sessions By Type
Workshops
Presented by Gartner or guest experts, these intimate workshops provide an opportunity to drill down on specific "how to" topics in an extended, small group environment. Sessions designed for end users only. Registration required.
Sessions
Workshop: Contract Negotiation Clinic: Software as a Service (Reserved for end users only, pre-registration required.)
05 June, 2013 (14:00 - 15:45)
This is a small, hands-on interactive session that will deliver a powerful combination of Gartner insight and peer best practices to position you well for your next contract negotiation or renegotiation with your SaaS providers. We will explore hidden costs and opportunities/risks within SaaS agreements, and explore what can be negotiated and how. • What are trends in SaaS contracting? • What are the hidden costs in SaaS contracts, and how can you ensure your organization avoids them? • What are key opportunities and risks of SaaS agreements? Please note that this session is available to end-users only and that pre-registration is required. Strictly limited to 30 people.
Workshop: Assessing Your Customer Experience Capability (Reserved for end users only, pre-registration required.)
05 June, 2013 (16:15 - 18:00)
Companies are flocking to programs to motivate, reward and recognize through new methods that don’t always involve compensation. This workshop will explore how gamification is being used to change behavior and drive improved results on what are often non-revenue-related accomplishments. This workshop is a "must do" for sales leaders and sales operations to learn how to adopt gamification, and deploy best practices to increase revenue and heighten the customer experience.
Workshop: Catharsis, Compromise and Collaboration: Bridging the Divide Between Marketing and IT (Reserved for end users only, pre-registration required.)
06 June, 2013 (08:30 - 10:15)
Marketing and IT are often at odds with each other when it comes to leveraging technology to support marketing. Through interactive discussion and workgroups, this workshop will explore the challenges each group faces when working with the other, how they can better compromise and what strategies and tactics will enable them to better collaborate. This workshop is a must attend for attendees in both marketing and IT looking to work together more effectively. Please note that this session is available to end-users only and that pre-registration is required. Strictly limited to 30 people.
Workshop: Why Are Customers Not Using Your Online Self Services? (Reserved for end users only, pre-registration required.)
06 June, 2013 (10:45 - 12:15)
Many organizations invested huge resources in building out self service websites but wonder why customers are not using it. This workshop will explain why customers are not using your self service solutions, expose the missing link of what you should fix and give you the tools to measure the Customer Service-Ability of your self service websites. Participants will discuss: • Why are customers not using your Web Self Service solutions? • What does ""In-Channel Support"" mean? • How to evaluate your web for Customer Service-Ability? Please note that this session is available to end-users only and that pre-registration is required. Strictly limited to 30 people.
Workshop: Impact of Gamification on Sales (Reserved for end users only, pre-registration required.)
06 June, 2013 (13:30 - 15:00)
Companies are flocking to programs to motivate, reward and recognize through new methods that don’t always involve compensation. This workshop will explore how gamification is being used to change behavior and drive improved results on what are often non-revenue-related accomplishments. This workshop is a "must do" for sales leaders and sales operations to learn how to adopt gamification, and deploy best practices to increase revenue and heighten the customer experience. Please note that this session is available to end-users only and that pre-registration is required. Strictly limited to 30 people.
